Active listening goes beyond merely hearing words; it involves a genuine interest in comprehending the other person's thoughts and...

When was the last time you enjoyed a luxurious meal or indulged in some retail therapy? Hopefully, it left you with fond memories. But...

Once you have welcomed your customer and established a genuine connection, the next pivotal step is to transition into the diagnostic...

One of my favourite movies is "The Devil Wears Prada”. I use it in Luxury Training sessions to demonstrate the high standards and...

After successfully welcoming your customer and establishing an instant connection, the next phase is just as crucial—the browsing phase....

Who doesn't look forward to a big fat Indian wedding? To be honest I always do. The last few weddings I attended made me marvel at how...